Pre-purchase
Fit consultation
We help you choose frame size, cockpit width, crank length, and wheel depth before you commit.
Open configuratorConcierge desk
Choose the lane you need.
Specialists route directly into fit, service, or ownership support. That shortens resolution time and keeps riders away from generic inbox loops.
Ownership
Service planning
Book drivetrain tuning, bearing checks, brake service, firmware updates, and seasonal safety inspections.
Request serviceWarranty
Claims and crash care
Priority handling for structural inspections, transport incidents, and replacement planning.
Review policyStudios
Private fit rooms in the cities where riders actually train.
Every studio is equipped for size consults, stack and reach adjustments, pressure mapping, and final handover builds. Appointments run one-to-one.
London
Canary Wharf Studio
Fit consults, race prep, travel case service.
Amsterdam
Museum District
All-road builds, winter wheel swaps, rider position refinement.
Cape Town
Foreshore Atelier
Performance sizing, event support, custom paint reviews.
Singapore
Marina Bay Lab
High-humidity service care, aero fit, drivetrain maintenance.
Ownership FAQ
The questions serious buyers ask before and after delivery.
How long does a custom build take?
Most commissioned builds leave the finishing cell within 21 days once sizing, paint, and component spec are approved.
What does the frame warranty cover?
We cover manufacturing defects in the frame and fork, and offer a separate crash-replacement program for rider incidents.
Can I transfer my fit data between models?
Yes. Studio fit profiles are saved, then translated into the geometry and cockpit coordinates of each platform.
Request support
Tell us what kind of help you need.
This form is structured the same way our support desk triages requests, so the right specialist sees the request first.